IT Department

Log in to submit a Helpdesk ticket
Or open a help desk ticket by sending an email to ithelp@helenacollege.edu

The IT Office at Helena College is responsible for maintaining the Computer labs for students, the network for server and internet access, and to provide technical assistance. We provide the following services:

• Creating and maintaining all system accounts
• Creating and maintaining email
• Assisting with Audio and Visual aids including Smart rooms
• Assisting with wireless connectivity
• Updating information changes (name, password, etc.)

Important Information

• Banner Monthly Maintenance is usually the first Monday of the month
• Infographic about Phishing

For Students:

• Setting up Multi-Factor Authentication
• Student FAQ's and Tutorials
• Student Printing with Papercut
• Check your password strength

For Staff/Faculty:

• Setting up Multi-Factor Authentication for Staff/Faculty
• Faculty/Staff FAQ's and Tutorials
• Cisco 8945 telephone basic features document
• Cisco Unity Voice Mail instructions
• Check your password strength

Forms

• Employee Offboarding
• New Hire Form
• Employee Transfer
• Workstudy Account Request

Specifically MSU Information

If you need to contact the University of Montana IT Department's web site  or call the service desk (406) 243-4357

To look up your University of Montana NetID:  https://winapps.umt.edu/winapps/adminfin/netid-lookup